1. Introduction
ALH Billing Solutions LLC (“ALH,” “we,” “us,” or “our”) is a medical billing and revenue cycle management company that provides services to healthcare providers and practices across the United States. We are committed to protecting the privacy of the personal and business information we collect from healthcare providers, their staff, business partners, and individuals who interact with our company through our website, forms, email, phone, or text messaging.
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you have regarding your information. By using our website, submitting a contact form, or communicating with us, you acknowledge the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly When you contact us, request information, or interact with our services, we may collect:
- Name, job title, and professional credentials
- Business name, address, and practice information
- Email address and phone numbers (including mobile numbers)
- Information submitted through our Contact Us form or other website forms
- Details about your billing, coding, or revenue cycle needs
- Any other information you choose to provide in communications with us
2.2 Information Collected Automatically When you visit our website, we may automatically collect limited technical information such as:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring website
- General location information derived from IP address
2.3 SMS / Text Messaging Information If you provide your mobile phone number and opt in to receive SMS messages, we collect your mobile number, the date and time of opt-in, message content, and related interaction history for the purposes described in Section 4 below.
3. How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our medical billing, coding, and revenue cycle management services
- Respond to inquiries, schedule consultations, and communicate about our services
- Send SMS messages (only when you have opted in) related to customer care, service updates, billing inquiries, and account notifications
- Process and manage client relationships and onboarding
- Comply with legal, regulatory, and contractual obligations
- Protect the security and integrity of our systems and services
4. SMS / Text Messaging
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS Terms & Conditions
1. SMS Consent Communication The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications If you have consented to receive text messages from ALH Billing Solutions, you may receive messages related to the following:
- Customer care and support
- Service updates and account notifications
- Billing inquiries
- Follow-up messages related to your inquiries or account
Example: “Hello, this is a friendly reminder regarding your recent inquiry with ALH Billing Solutions. Please reply or call us at 360-836-1413 if you have questions. Reply STOP to opt out of SMS messaging from ALH Billing Solutions at any time.”
3. Message Frequency Message frequency may vary depending on the type of communication. You may receive messages as needed related to your account, inquiries, or service updates.
Example: “Message frequency may vary. You may receive SMS messages regarding your account status or service-related updates as needed.”
4. Potential Fees for SMS Messaging Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method You may opt in to receive SMS messages from ALH Billing Solutions in the following ways:
- By submitting an online form (Contact Us page) and checking the optional SMS consent box
- Verbally, during a conversation with our team
6. Opt-Out Method You can opt out of receiving SMS messages at any time. To do so, simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by contacting:
- Phone: 360-836-1413
- Email: info@alhbillingsolutions.com
- Or visit our Privacy Policy page
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP or visit our Privacy Policy page.
- Message frequency may vary.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service Providers: With vendors who help us operate our business (e.g., website hosting, email, SMS delivery, CRM tools), under confidentiality agreements.
- Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ALH, our clients, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case the successor would be bound by this Privacy Policy.
- With Your Consent: When you direct us to share information or provide explicit consent.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the personal and business information we collect against unauthorized access, use, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We retain personal and business contact information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access, correct, or update the personal information we hold about you
- Request deletion of your personal information (subject to legal and contractual exceptions)
- Opt out of SMS messages at any time by replying STOP
- Opt out of certain other communications by contacting us
- Request information about the categories of personal information we collect and how we use it
To exercise these rights, please contact us using the information in Section 12. We will respond in accordance with applicable law.
8.1 California Residents (CCPA/CPRA) If you are a California resident, you have additional rights under the California Consumer Privacy Act (as amended by the CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. ALH does not sell personal information. To submit a request, contact us at the email or phone number below.
9. Children’s Privacy
Our services and website are directed to healthcare providers and businesses. We do not knowingly collect personal information from children under the age of 13 (or under 16 where required by applicable law). If we become aware that we have collected such information, we will take steps to delete it.
10. Third-Party Websites and Links
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice. Your continued use of our website or services after the updated policy becomes effective constitutes acceptance of the changes.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with SMS opt-out, please contact us:
ALH Billing Solutions LLC
Email: info@alhbillingsolutions.com
Phone: 360-836-1413
Website: https://www.alhbillingsolutions.com
Mailing Address: P.O. Box 1087, Woodland, WA 98674